Discover the Ultimate Luxury.

Discover the Ultimate Luxury.

Discover the Ultimate Luxury.

Luxurio Warranty

5-Year Warranty

Congratulations on your purchase of a pergola from our company! We stand behind the quality of our products and are committed to ensuring your satisfaction for years to come. To provide you with peace of mind, we offer the following comprehensive 5-year warranty:

 

Coverage:

Materials

Our warranty covers any defects in materials used in the construction of your pergola. This includes but is not limited to wood, metal, and any other components used in the structure.

Labour

We guarantee the quality of the labor involved in the installation of your pergola. Our skilled technicians will ensure that your pergola is installed correctly and functions as intended.

Parts

In the unlikely event that any parts of your pergola malfunction or fail due to manufacturing defects or normal wear and tear, we will provide replacements at no additional cost.

 

Terms and Conditions

  • This warranty is valid for 5 years from the date of purchase of the pergola.
  • The warranty is non-transferable and applies only to the original purchaser of the pergola.
  • It is the responsibility of the purchaser to properly maintain the pergola according to the manufacturer’s guidelines.
  • This warranty does not cover damage caused by improper installation, misuse, neglect, accidents, or acts of nature such as storms, hurricanes, or earthquakes.
  • Any modifications or alterations made to the pergola without the prior approval of our company will void this warranty.
  • To make a warranty claim, the purchaser must provide proof of purchase and notify our company promptly upon discovering any defect or issue covered by the warranty.
  • Our company reserves the right to either repair or replace any defective parts or components covered under this warranty.
  • Any repairs or replacements made under this warranty will not extend the original warranty period.

 

How to Make a Warranty Claim

If you believe your pergola is experiencing an issue covered by our warranty, please contact our customer service department at 1(833) 589-5050  or sales@luxurio.co. Our representatives will assist you in initiating the warranty claim process.

Thank you for choosing our company for your pergola needs. We are confident that you will enjoy many years of relaxation and enjoyment under the shade of your beautiful pergola.